By clicking on the quick links below, you will be redirected to the policy or guidelines that you click on:
By clicking on the quick links below, you will be redirected to the policy or guidelines that you click on:
Your personal information will be retained by AbbVie for as long as necessary to fulfil the specified purpose explained on the Website and for AbbVie to comply with any applicable legal obligation.
There are two types of personal information for the purpose of the Data Protection Act 1998.
1."Personal Data" means information that identifies you or could reasonably be used to identify you and which is submitted to and/or collected by the Website and maintained by AbbVie in an accessible form. Examples of Personal Information include your name, your postal address, your email address and your telephone number.
2. “Sensitive Personal Data” means data including, but not limited to: your ethnic origin, your religious beliefs, your physical or mental health condition, your sexual orientation.
Each referred to separately as “Personal Data” or “Sensitive Personal Data” and collectively as “Personal Information”.
Your Personal Information can be accessed by a restricted number of authorised AbbVie employees and individuals working for AbbVie to provide the stated services; we train personnel about the importance of privacy and how to handle and manage data appropriately and securely and have procedures, processes and contracts in-place to help to ensure your Personal Information is secure and used in accordance with the service provided. As stated above, to provide the service we may share relevant parts of your Personal Information with other approved companies. Any information AbbVie has access to on the NHS network will be encrypted and subject to any applicable law will not be accessible by any AbbVie staff as per NHS information governance guidelines.
AbbVie collects Personal Information relating to healthcare professionals, industry experts and opinion leaders with whom AbbVie has a business relationship. This Personal Information is in systems managed by AbbVie where the purpose is to allow AbbVie to meet regulatory reporting obligations, determine fair market value, manage services and relationships, manage payment obligations and respond to requests as required by law. The AbbVie systems contain Personal Information which may include information such as professional affiliations and contact details, as well as information about past and present activities that AbbVie may have with healthcare professionals, industry experts and opinion leaders.
Welcome to AbbVie UK’s online community, managed by AbbVie’s communications team. We use this community to share content specific to AbbVie UK projects.
We welcome the opportunity to hear from you on any of our social media channels (Twitter and YouTube). When we see mentions of and replies to @abbvieUK we ask that you follow these Community Guidelines to ensure that we provide you with the best experience.
Please remember that we work in a highly regulated industry with unique legal considerations. We are not allowed to engage in sensitive topics or discussions about our products, other companies’ products or treatment options. These discussions are best held in private with a health care professional.
Because of these regulations, discussions need to be on-topic and constructive. For this reason, we may not be able to respond to mentions or replies that:
Please be aware that followers who violate the above rules may be blocked from AbbVie UK’s social media channels, meaning the user would no longer be able to follow our news, comment on or share our posts.
If you believe you have experienced any medical side effects from an AbbVie UK product, please consult your physician, pharmacist or other healthcare professional immediately. Adverse events should always be reported. Reporting forms and information can be found at www.mhra.gov.uk/yellowcard. Adverse events should also be reported to AbbVie UK on firstname.lastname@example.org
We suggest you avoid sharing specific information concerning your personal health on social media sites, and the Internet in general. Should you, however, decide to send us a private message in order to detail any side effects, we may need to contact you for more information, in which case we may request your name, email address and/or a phone number.
AbbVie UK will not disclose or share personal identifying information on its social media channels unless we have obtained proper consents. We do not store or use your unique ID, email or other personal identifying information. However, in the case of reporting an adverse event or product complaint, we will need to store and use personal identifying information, such as your name, location, health-related information or similar, in accordance with applicable laws. This information is required to be submitted to the AbbVie UK Pharmacovigilance and Patient Safety department and/or regulatory authorities. We are also required to store your personal identifying information for auditing purposes.
In some instances AbbVie UK may choose to use third-party service providers to help us manage comments and messages, which means that they too would have access to any personal identifying information you share with us. Such third-party service providers are contractually bound and trained to ensure an adequate protection and security of your personal identifying information.
Please note that social media platforms that you contact us through will also have access to information you share with us. For more details please refer to:
Thanks again for joining the AbbVie UK Online Community.
This privacy statement applies to the use of your personal data by AbbVie UK and its service providers (hereafter “we” or “us”)in the context of the AbbVie Care Programme (the “Programme”). We will process your personal data in accordance with UK data protection laws. The terms used in this Privacy Statement have the same meaning as defined in UK data protection laws.
We may process the following types of data about you: name, address, phone number, other contact details, data regarding the use of your service and health-related data. We may process your personal data for the following purposes:
AbbVie requires its service providers to process your personal data in accordance with this data protection notice and for no other purpose. AbbVie will not provide your personal data to any other third party without your permission unless required by law. Any personal data you provide during the AbbVie Care Programme will be retained for as long as you are on the AbbVie Care Programme.
AbbVie will provide metrics and analytical information to its parent company AbbVie Inc. regarding how the support programme is working. This information does not identify you individually.
Finally, AbbVie may also use anonymised data gathered through the AbbVie Care Programme in research and publications to help future patients just like you, including engagement with the NHS.
We have implemented appropriate technical and organizational security measures to protect your personal against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access. Your personal data will be kept for the duration of your participation in the Program and will thereafter be deleted, unless otherwise required by law.
We reserve the right to change the terms of this Privacy Statement at any time, subject to any applicable consent requirements. Any changes to this Privacy Statement will be reflected on this page with a new effective date. AbbVie encourages you to review this Privacy Statement regularly for any changes.
You may contact us at any time to withdraw consent for the use of your personal data for the purposes described above or for any of the AbbVie Care services by contacting the service provider that enrolled you into the Programme. Please find the respective contact details below.
You may also request access to the personal data stored about you, correction of any mistakes, or restriction or deletion of your personal data by contacting the service provider that enrolled you into the Programme. Please find the respective contact details below. Note that if you request restriction or deletion of your personal data, you may no longer be able to participate in the Programme or parts of it.
Healthcare at Home, telephone 0333 103 9699
Lloyds Pharmacy Clinical Homecare, telephone 0345 263 6123
Alcura, telephone 0800 9800686 or 01604 433515
Harte Hanks, telephone 0800 988 6356
Ashfield Healthcare, telephone 01530 562300
Polarspeed, telephone 0345 304 0960
AbbVie Ltd (”AbbVie”) is a biopharma company which develops and markets pharmaceutical products and delivers patient oriented solutions. AbbVie is part of a global group, focused on developing leading treatments and innovations worldwide. At AbbVie, we take great care in processing personal data in compliance with applicable laws. We only collect and use the information necessary to achieve the purpose described below. The personal data controller is AbbVie (enterprise number 8004972) whose registered office is at AbbVie House, Vanwall Business Park, Vanwall Road, Maidenhead, Berkshire, SL6 4UB.
We may collect information about you from a variety of sources, including directly from you and from: publicly available sources; CVs and resumes; online and other databases and websites; and other documents or forms that you provide in order to participate in AbbVie-sponsored or supported initiatives, such as AbbVie-sponsored clinical research and development activities, or in other contexts.
AbbVie may collect and use some or all of the following categories of personal data for the purpose described below:
We process this information in our customer databases for the purpose of managing our relationship with you, including planning potential collaboration, contact, and helping ensure that we provide you with information that is relevant given your expertise, interests and preferences. The legal basis for this processing is our legitimate interest in maintaining a relationship with you.
AbbVie may share your personal data with others, from time to time, in connection with the purpose described in this notice. In particular, we may make your personal data available to:
Sharing your personal data as described above may involve transferring it to countries, including countries outside of the EU/EEA, whose data protection and privacy laws may not be equivalent to, or as protective as, those that exist in your country of residence. To ensure an adequate level of data protection is provided, AbbVie has entered into an Inter-affiliate Data Transfer Agreement with AbbVie Inc. and it affiliates. The AbbVie Inter-affiliate Data Transfer Agreement incorporates the EU model contract for data transfers to controllers, which covers all personal data transfers between AbbVie affiliates worldwide to ensure an adequate level of protection for any transferred data. A copy of this agreement can be obtained by sending an email to email@example.com.
Where AbbVie uses service providers that have access to personal data, it requires such service providers to protect those data and to process your personal data in accordance with this data protection notice and for no other purpose.
AbbVie will take appropriate technical and organisational security measures to protect your personal data consistent with applicable privacy and data security laws. When AbbVie retains a third-party service provider, that provider will be carefully selected and required to use appropriate measures to protect the confidentiality and security of personal data.
AbbVie retains your personal data only for as long as we continue to have a relationship with you, unless a longer retention period is required or permitted by law.
You may contact AbbVie to request access to personal data that we process about you and that we correct inaccurate data and complete any incomplete data. In accordance with the conditions and requirements of applicable law, you may object to our processing your personal data and request that we erase personal data about you, restrict processing of such data, and transmit your personal data to you or another data controller.
Should you wish to exercise these rights or if you have any questions regarding this notice or prefer that AbbVie not contact you again, please let AbbVie know by contacting us at firstname.lastname@example.org. You may lodge a complaint with a supervisory authority if you consider that our processing of your personal data infringes applicable law.
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