ABBVIE ONLINE PRIVACY NOTICE
Effective Date: 17 April 2018
This Online Privacy Notice (“Privacy Notice”) explains
how AbbVie Ltd (“AbbVie”) handles personal data that it collects and
receives from users through forms, websites, mobile sites, mobile
applications, and other digital and offline services and products
controlled by AbbVie that refer to this Privacy Notice (collectively,
This summary section provides a brief overview of our Privacy Notice.
Please read the full Privacy Notice below for more detailed information.
AbbVie collects the following types of information through the AbbVie Services:
Information you provide. Personal data and health data you
provide when registering for AbbVie programmes and services,
responding to questionnaires or surveys, or contacting AbbVie
Information collected automatically. Your IP address and
non-identifying information about your use of AbbVie Services may be
collected automatically using tracking technologies, such as
cookies. Your website browser software can be set to reject all
cookies; however, cookies can allow you to take advantage of some of
the site’s essential features, which may not work if you reject
Information collected from other sources. We may combine
information about you from AbbVie Services, information
collected offline or from external parties.
Click here for more
AbbVie uses the information we collect for several purposes, mainly:
- To provide you with
AbbVie programme and services you request.
customise and improve your experience on AbbVie Services.
- To generally improve our products and AbbVie Services and
other internal business purposes.
Click here for
more information »
AbbVie does not sell or disclose your personal data to any individual
or organisation without your consent. AbbVie may disclose your
personal data for the following purposes:
- To affiliates and
third-party service providers to provide services and information on
our sites, including online marketing and advertising, and to
support our business operations. We require these parties to handle
personal data in accordance with appropriate contractual privacy and
security provisions and this Privacy Notice.
- To another
company in connection with the sale or transfer of one of our
product lines or divisions, which includes the services provided
through one or more of the AbbVie Services.
- To governing
regulatoryauthorities or as may otherwise be necessary for AbbVie to
comply with a legal obligation or demand.
for more information »
You may contact us at any time if you have questions about this
Privacy Notice or the Personal Data we collect about you. Please
submit your privacy inquiries
Click here for more
AbbVie maintains appropriate controls and technical and
organisational security measures to protect and secure personal data,
but when you share personal data online there is always some risk that
an unauthorised third party could gain access to your information.
Click here for more information »
The transfer of personal data between AbbVie Ltd, its parent company
AbbVie Inc. in the United States and other AbbVie affiliates is
governed by the AbbVie Inter-Affiliate Data Transfer Agreement, which
is based on the EU model contracts for data transfers to controllers.
Click here for
more information »
Check this Privacy Notice regularly, as we may change or update
portions of this Privacy Notice from time to time, subject to any
applicable consent requirements. Any changes will be promptly posted
to this page and accompanied by a new effective date at the top of
for more information »
ABBVIE ONLINE PRIVACY NOTICE
Effective date: 17 April 2018
This Online Privacy Notice (“Privacy Notice”) explains how AbbVie
Ltd (“AbbVie”) handles personal data that it collects and receives
from users through forms, websites, mobile sites, mobile applications,
and other digital and offline services and products controlled by
AbbVie that refer to this Privacy Notice (collectively, “AbbVie Services”).
Types of Information We Collect Online
The types of personal data that we
may collect and receive while you use the AbbVie Services are
described in this section and include both data that you provide to us
and data that we collect automatically when you use the AbbVie Services.
For purposes of this Privacy Notice, “Personal Data” means
any data related to you as an identified or identifiable natural
person. Examples of Personal Data include name, address, telephone
number, and email address. When this data is combined with any data on
health or medical status, we refer to the resulting information as
“Health Data.” We collect your Health Data through AbbVie
Services only with your consent or if required by law.
Information You Provide
You do not have to register for a service or programme to receive
much of the information available through AbbVie Services. However,
some of our content is available only to registered or identified
users and will require you to set up a profile or provide specific
data about yourself in order to provide you the service.
Personal Data You Submit During Registration or in Response to
AbbVie collects Personal Data that you provide on AbbVie Services,
for example, through an enrolment form in order to register for AbbVie
programmes and services, if you have elected to receive information,
or, if appropriate marketing in relation to our products, or to
contact AbbVie customer service, or respond to AbbVie questionnaires
or surveys. This could include:
data such as your address, phone number, or email address
- Registration data such as your username and password
- Health-related, insurance and demographic data, subject to your
consent, in the context of a patient support programme, survey or
- Remuneration data when you provide a service to
AbbVie in your capacity as a healthcare professional
- Employment, education and other background data when you inquire
about employment with AbbVie
- Professional, clinical
practice and educational data when you participate in an AbbVie
sponsored program, research or survey in your capacity as a
Personal Data You Submit During Other Interactions with AbbVie
You may contact AbbVie to ask questions, discuss your concerns, or
report issues regarding our products. If you communicate with or
request information from AbbVie, you may be prompted to provide your
contact information as well as any Health-related and/or Personal Data
that is relevant to your request.
Data That May Be Collected Automatically
When you use AbbVie Services, we also may collect certain usage and
device data automatically as described below.
We may record the Internet Protocol (“IP”) address of your computer
or other electronic device when you visit the AbbVie Services. An IP
address identifies the electronic device you use to access the Sites,
which allows us to maintain communication with your computer as you
move about AbbVie Services and to customise content.
Cookies and Other Tracking Technologies
We also collect information about your use of AbbVie Services through
tracking technologies such as cookies and web beacons. A “cookie” is a
unique numeric code that is transferred to your computer to track your
interests and preferences and to recognise you as a return visitor. A
“Web beacon” is a transparent graphic image placed on a Web site,
e-mail or advertisement that enables the monitoring of things such as
user activity and site traffic. These technologies help remember your
preferences and allow us to bring you the content and features that
are likely to be of greatest interest to you on the basis of
“clickstream” data that shows your previous activities on AbbVie Services.
We use third parties to perform site analytics tracking such as
Google Analytics and/or Adobe Analytics. If you do not want your data
used by third parties to perform site analytics, you can install the
relevant opt-out browser add-on which you can find on the third party
opt-out page. To learn more about cookies and other tracking
technologies, including how to disable them, please visit http://youronlinechoices.eu/.
Please note that some cookies are essential to the functioning of our
websites and deleting or disabling them will reduce the sites' functionality.
Some AbbVie Services are available either as mobile applications or
mobile sites that you can use on your mobile device. If you use a
mobile device to access and use AbbVie Services, we may collect the
following mobile-specific data in addition to the other data described
above: device or advertising ID, device type, hardware type, media
access control (“MAC”) address, international mobile equipment
identity (“IMEI”), the version of your mobile operating system, the
platform used to access or download the AbbVie Service (e.g., Apple,
Google,Amazon, Windows), location data and usage data about your
device and your use of the AbbVie Services.
Data Collected from Other Sources
We may combine data about you
from a visit to one AbbVie Service with data about you from visits to
other AbbVie Services. We may also combine data about you that is
collected through the AbbVie Services with data that we have collected
offline, as well as with data provided to us by third parties.
How We Use Your Data
We use your Personal Data to provide you the services you request,
communicate with you, improve your experience on the AbbVie Services,
generally improve our products and services and for other internal
business purposes, as described in more detail below.
Providing Programmes and Services You Request
If you choose to register for one of our services, we use the
Personal Data that you provide through AbbVie Services to respond to
your questions, provide you the services you request, offer an optimal
customer experience, to perform our contractual obligations and/or on
the basis of your consent.
You may also choose to receive marketing information from AbbVie,
such as offers regarding AbbVie’s products (if appropriate) or
services, invitations to participate in surveys about our products (if
appropriate), or other notifications and events. In such cases, we
will use your Personal Data to send you marketing information. You can
opt out from receiving marketing information in the manner indicated
in the relevant marketing message.
Customised User Experiences
The Personal Data that you provide may be used to create customised
offers, information, or services tailored to your interests and
preferences. Also, we may use your IP address and the data that we
technologies to make our AbbVie Services easier to use and navigate as
well as to personalise the content provided on AbbVie Services by
anticipating the information and services that may be of interest to
you. In some cases, we collect this information pursuant to your
consent. In other cases, we collect this information for our
legitimate business interest to optimise and customise user experiences.
Business and Product Improvement
In order to discover new facts that could help AbbVie better
understand customer needs and help improve, develop, and evaluate
product services, materials, programmes, and treatments, AbbVie
analyses the information that you have provided for it's legitimate
interests in business and product improvement.
Service Analytics and Improvement
We may use the information that you provide and the information we
collect automatically about your use of the AbbVie Services to monitor
user traffic patterns and preferences for our legitimate business
interests of improvement, analytics and optimisation of the AbbVie Services.
Data Use and Retention
We will only keep Personal
Data as long as necessary for the fulfilment of the purposes outlined
above, except if otherwise required by applicable laws or legal orders.
When We Share Your Information With Third Parties
We only share your Personal Data with third parties as described
below. We do not sell or rent Personal Data to third parties for their
own marketing purposes.
Third-Party Advertising and Online Behavioural Advertising
If you are a healthcare professional and in accordance with the ABPI
Code, you may be provided with online advertisements of AbbVie
products and services on third-party websites and mobile services that
are tailored to you, for example, on the basis of information that you
provide to AbbVie or a third-party website you are visiting, or of
your browsing activity, purchases, or interests. These types of
tailored online advertisements may come through several sources,
as the following:
- We may share with our
advertising service providers your non-identifying information that
we have obtained from cookies and other tracking technologies on our
- Some AbbVie Services participate in online
behavioural advertising (this is also sometimes called re-target
advertising or interest-based advertising). Our advertising network
third-party sites to collect information about your activities in
order to provide you with online advertisements that are based on
Affiliates, Vendors and Suppliers
We have relationships with various vendors and suppliers, including
our affiliated companies, who help us operate our business and for
whom it may be necessary to have access to your Personal Data in the
course of providing services to AbbVie. We will not authorise these
parties to use your Personal Data for any purpose that is not related
to AbbVie’s business operation, and we require them to handle your
Personal Data collected through the AbbVie Services in accordance with
appropriate contractual privacy and security provisions and this
We may partner with other companies to provide you with content or
services on a joint or “co-branded” basis. At a co‑branded site, you
will see both the AbbVie logo and the logo of the co-branding partner
displayed on your screen. To access the services available on a
co-branded site, you may have to complete a new online registration
form, and this registration information may be shared with AbbVie’s
co-branding partners. You should read the individual privacy policies
of our co-branding partners, as they may differ in some respects from
ours. Reading these policies will help you to make an informed
decision about whether to provide your information to a given site.
If you contact AbbVie regarding your experience in using one of our
products, we may use the information that you provide in submitting
reports to industry regulators and as otherwise required of us by law.
We also may use the information to contact you and your healthcare
professional if you have consented to follow up regarding an
unexpected event involving the use of our product.
Legal Rights and Obligations
In certain limited circumstances, AbbVie may need to disclose your
Personal Data in order to comply with a legal obligation or demand,
such as to comply with reporting obligations to our governing
regulatory authorities regarding the safety of our pharmaceutical
products, or in connection with the sale or transfer of one of our
product lines or divisions, which includes the services provided
through one or more of the AbbVie Services. In such instances, we
take measures to protect your Personal Data to the extent
possible. We also reserve the right to use Personal Data to
investigate and prosecute users who violate our rules or who engage in
behaviour that is illegal or harmful to others or to others’ property.
Privacy of Children
AbbVie does not knowingly collect or use any Personal Data directly
from children on AbbVie Services. We do not knowingly allow children
to order our products, to communicate with us, or to use any of our
online services. If you are a parent and become aware that your child
has provided us with information, please contact us using one of the
methods specified below, and we will work with you to address this
Your Privacy Choices
You may contact us at any time if you have questions about this
Privacy Notice or the Personal Data we collect about you. Under
applicable data protection law, you may be entitled to request access
to and/or rectify, block, or delete your Personal Data, transmission
to another controller, withdraw your consent at any time (this does
not affect the lawfulness of previous data processing activities), or
object to any use of Personal Data. If AbbVie will not be able to
provide the requested information or make the change you request, you
will be provided with reasons for such decision. Under local law you
are also entitled to lodge a complaint with your local data protection
authority. Please submit your privacy inquiries here.
Alternatively, you may send a letter to
Mainzer Straße 81, 65189 Wiesbaden, Germany (attention: EU DPO).
AbbVie maintains reasonable technical, administrative,
organisational and physical security measures and controls to secure
any Personal Data collected through the AbbVie Services. However,
there is always some risk that an unauthorised third party could
intercept an Internet transmission, or that someone will find a way to
thwart our security systems. We urge you to exercise caution when
Data over the Internet, especially your
health-related information. AbbVie cannot guarantee that unauthorised
third parties will not gain access to your Personal Data; therefore,
when submitting Personal Data to AbbVie Services, you must weigh both
the benefits and the risks.
This Privacy Notice does not apply to AbbVie Services that do not
link to this Privacy Notice, or to third-party Web sites to which
AbbVie Services may link. AbbVie Services may use social media
plug-ins (e.g., the Facebook “Like” button, “Share to Twitter” button)
to enable you to easily share information with others. When you visit
AbbVie Services, the operator of the social plug-in can place a cookie
on your computer or other electronic device that enables that operator
to recognise individuals who have previously visited our Site. If you
are logged into the social media web site (e.g., Facebook, Twitter)
while browsing on our AbbVie Service, the social media plug-in allows
that social media web site to receive information that you have
visited our AbbVie Service. The social media plug-in also allows the
social media web site to share information about your activities on
our AbbVie Service with other users of their social media web site.
These sharing settings are managed by the social media web site and
Accessing Our Sites Globally
This site is owned and operated by AbbVie Ltd, but the information
you provide will be accessible to our affiliates, vendors, and
suppliers in other countries, and if you are visiting this site from a
country outside your country, your communication with us will
necessarily result in the transfer of information across international
borders. Personal Data may be transferred to our parent company,
AbbVie Inc., in the United States, or other AbbVie affiliates,
territories that may not provide a level of protection to Personal
Data equivalent to that provided by your home country. We have
concluded the AbbVie Inter-affiliate Data Transfer Agreement with
AbbVie Inc., which is based on the EU model contract for data
transfers to controllers and covers all personal data transfers
between AbbVie affiliates worldwide to ensure the adequate protection
of your Personal Data. A copy can be obtained by sending an email to
Any transfers of personal data to third parties outside the EEA will
be done in compliance with the international data transfer
restrictions that apply under EU data protection laws, including,
where appropriate, through the use of EU model contracts for data
Changes to our Privacy Notice
We will only use Personal Data in the manner described in
the Privacy Notice in effect when the information was collected from
you or as authorised by you. However, and subject to any applicable
consent requirements, or if required by law, we reserve the right to
change the terms of this Privacy Notice at any time. Any changes to
this Privacy Notice will be reflected on this page with a new
effective date. AbbVie encourages you to review this Privacy Notice
regularly for any changes. Any Personal Data collected upon your
continued use of AbbVie Services will be handled in accordance with
the currently posted Privacy Notice.
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Welcome to AbbVie UK’s online community, managed by AbbVie’s
communications team. We use this community to share content specific
to AbbVie UK projects.
We welcome the opportunity to hear from you on any of our social
media channels (Twitter and YouTube). When we see mentions of and
replies to @abbvieUK we ask that you follow these Community Guidelines
to ensure that we provide you with the best experience.
Please remember that we work in a highly regulated industry with
unique legal considerations. We are not allowed to engage in sensitive
topics or discussions about our products, other companies’ products or
treatment options. These discussions are best held in private with a
health care professional.
Because of these regulations, discussions need to be on-topic and
constructive. For this reason, we may not be able to respond to
mentions or replies that:
- Name our or other
- Offer health or medical advice
- Include profanity, defamatory, libelous, offensive, abusive,
discriminatory or demeaning content, including images, videos and
- Are disparaging, threatening, condone violence or
- Contain personal information, like the
names of individuals, email addresses, phone numbers, personal
photos or videos
- Contain proprietary, confidential,
sensitive or non-public information
- Violate copyright or
- Are commercial in nature with an
intent to sell products and services, or recruit fans and followers
to other social communities
- Contain information that is
false, inaccurate or misleading
- Are excessively repetitive
and/or disruptive to the community (SPAM)
- Violate any
AbbVie UK Sponsored Social Media Platform Terms. Please click below
to read each platform’s Terms and Conditions.
Twitter Terms | YouTube Terms
Please be aware that followers who violate the above rules may be
blocked from AbbVie UK’s social media channels, meaning the user would
no longer be able to follow our news, comment on or share our posts.
Social media channels that AbbVie UK follows and content that AbbVie
UK likes, shares, retweets or favourites are not an indication of
AbbVie’s endorsement of these channels or the content they produce.
Nor is it an indication that we are engaged in a business relationship
with the content authors. AbbVie UK is not responsible for and does
not assume any liability for any such third party content. AbbVie is
content of any website accessed through links or references in our posts.
Medical Side Effects
If you believe you have experienced any medical side effects from an
AbbVie UK product, please consult your physician, pharmacist or other
healthcare professional immediately. Adverse events should always be
reported. Reporting forms and information can be found at www.mhra.gov.uk/yellowcard.
Adverse events should also be reported to AbbVie UK on email@example.com
We suggest you avoid sharing specific information concerning your
personal health on social media sites, and the Internet in general.
Should you, however, decide to send us a private message in order to
detail any side effects, we may need to contact you for more
information, in which case we may request your name, email address
and/or a phone number.
Using and storing personal identifying information
AbbVie UK will not disclose or share personal identifying information
on its social media channels unless we have obtained proper consents.
We do not store or use your unique ID, email or other personal
identifying information. However, in the case of reporting an adverse
event or product complaint, we will need to store and use personal
identifying information, such as your name, location, health-related
information or similar, in accordance with applicable laws. This
information is required to be submitted to the AbbVie UK
Pharmacovigilance and Patient Safety department and/or regulatory
authorities. We are also required to store your personal identifying
information for auditing purposes.
In some instances AbbVie UK may choose to use third-party service
providers to help us manage comments and messages, which means that
they too would have access to any personal identifying information you
share with us. Such third-party service providers are contractually
bound and trained to ensure an adequate protection and security of
your personal identifying information.
Please note that social media platforms that you contact us through
will also have access to information you share with us. For more
details please refer to:
Thanks again for joining the AbbVie UK
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PRIVACY NOTICE FOR ABBVIE CARE PROGRAMMES
Effective Date: 5 May 2018
AbbVie Ltd (”AbbVie”) is an English biopharma company which develops
and markets pharmaceutical products and delivers patient oriented
solutions. AbbVie is part of a global group, focused on developing
leading treatments and innovations worldwide. At AbbVie, we take great
care in processing personal data in compliance with applicable laws.
We only collect and use the information necessary to achieve the
purposes described below. The data controller is AbbVie (a company
incorporated in England (registration number 8004972), whose
registered office address is located at AbbVie House, Vanwall Business
Park, Vanwall Road, Maidenhead, Berkshire, SL6 4UB).
This Privacy Notice applies to the use of your personal data by
AbbVie and its service providers (hereafter “we” or “us”) in the
context of the AbbVie Care Programme (the “Programme”). We will
process your personal data in accordance with UK data protection laws.
The terms used in this Privacy Notice have the same meaning as defined
in UK data protection laws.
Types of personal data that may be processed and the purposes for
processing your data
We may rocess the following types of data about you, which we may
receive from you directly or from your healthcare professional:
- name, address, phone
number, other contact details; and
- data regarding the use
of your service and health-related data.
We may process your personal data for the following purposes:
- programme administration,
delivery of products and services and associated care services;
- tailoring the services to you;
- contacting your
healthcare professional and providing them with information about
your medicine and participation in the Programme;
you to take your medicine as prescribed and supplying you
information relating to your Programme or changes to the service
- for safety monitoring, reporting and auditing and
responding to enquiries or issues in relation to the medicine; and/
- collecting your feedback and survey follow up.
AbbVie may also use de-identified data gathered through the
- help us develop and
evaluate our products, services, materials and treatment; and
- for research, including future scientific research and
publications to help future patients just like you.
Disclosures to third parties
AbbVie requires its service providers to process your personal data
in accordance with this data protection notice and for no other
purpose. AbbVie will not provide your personal data to any other third
party without your permission unless required by law.
AbbVie will provide metrics and analytical information to its parent
company AbbVie Inc. regarding how the Programme is working. This
information will be provided on an aggregated basis and does not
identify you individually.
Finally, AbbVie may also use anonymised data gathered through the
Programme in research and publications to help future patients just
like you, including engagement with the NHS.
Protection and deletion of personal data
We have implemented appropriate technical and organisational security
measures to protect your personal against accidental or unlawful
destruction or accidental loss, alteration, unauthorised disclosure or
access. Your personal data will be kept for the duration of your
participation in the Program and will thereafter be deleted, unless
otherwise required by law.
Updates to this Privacy Statement
We will only use personal data in the manner described in the Privacy
Notice in effect when the information was collected from you or as
authorised by you. We reserve the right to change the terms of this
Privacy Notice at any time, subject to any applicable consent and
notice requirements. Any changes to this Privacy Notice will be
reflected on this page with a new effective date. AbbVie encourages
you to review this Privacy Notice regularly for any changes.
You may use the relevant contact details below to request access to
the personal data stored about you, correct or update any data. In
accordance with the conditions and requirements of applicable law, you
may also request that we erase or, restrict processing of such data or
transmit such data to you or another data controller.
You may also contact us at any time to withdraw consent for the use
of your personal data for the purposes described above or opt-out or
unsubscribe for any of the AbbVie Care services. Note that if you
withdraw consent or request restriction or deletion of your personal
data, you may no longer be able to participate in the Programme or
parts of it.
You can also contact AbbVie’s EU Data Protection Officer by sending
an email to firstname.lastname@example.org or writing to Mainzer Straße 81,
65189 Wiesbaden, Germany (attention: EU DPO). You are also entitled to
lodge a complaint with your local data protection authority.
For further information regarding AbbVie’s privacy practices, please
refer to the AbbVie
Online Privacy Notice.
Healthcare at Home, telephone 0333 103 9699
Lloyds Pharmacy Clinical Homecare, telephone 0345 263 6123
Harte Hanks, telephone 0800 988 6356
Ashfield Healthcare, telephone 01530 562300
Polarspeed, telephone 0345 304 0960
Back to top
PRIVACY NOTICE FOR HEALTHCARE PROFESSIONALS
AbbVie Ltd (”AbbVie” or ”we”) is an English biopharma company
which develops and markets pharmaceutical products and delivers
patient oriented solutions. AbbVie is part of a global group, focused
on developing leading treatments and innovations worldwide. At AbbVie,
we take great care in processing personal data in compliance with
applicable laws. We only collect and use the information necessary to
achieve the purposes described below. The data controller is AbbVie
(a company incorporated in England (registration number 8004972),
whose registered office address is located at AbbVie House, Vanwall
Business Park, Vanwall Road, Maidenhead, Berkshire, SL6 4UB).
Personal data that we collect about you and why
We may collect personal data about you from a variety of sources,
including directly from you and from publicly available sources such
as the General Medical Council, CVs and resumes, online and other
databases and websites, from third party providers such as IQVIA
(which is a provider of a worldwide healthcare professionals
database), and other documents or forms that you provide in order to
participate in AbbVie-sponsored or supported initiatives, such as
AbbVie-sponsored clinical research and development activities,
seminars regarding product information and AbbVie services,
educational events, and clinical information and updates or in other contexts.
Types of personal data
AbbVie may collect and use some or all of the following categories
of personal data:
personal details, such as your name, age, gender and contact
professional details, such as your place of practice, job
title, the medical field in which you are active, your professional
qualifications and scientific activities (such as previous clinical
trial experience, and participation in past or pending research
studies with AbbVie and other companies), publication of academic or
scientific research and articles, and membership in associations and
financial details, such as payment-related information,
including tax identification number, transfers of value which may
include contributions to costs of educational events (such as
registration fees, travel and accommodation expenses) and fees for
services including consultancy services; and
details of interactions with us, such as what kind of
meetings we have held, topics discussed, your knowledge of and
questions you have had on our business and products, what kind of
material we have displayed to you and any feedback that you have
provided, as well as your opinions and routines on prescribing,
routines regarding your patients and diagnosis, and similar
Your personal data will be processed by AbbVie for the following purposes:
- managing our relationship
with you, including planning, organising and reviewing any
collaboration with you, analysis and/or contacting you;
- helping ensure that we provide you with information that is
relevant given your expertise, interests and preferences;
- complying with applicable laws and regulations (e.g., in
connection with pharmacovigilance); and/or
disclosing certain transfers of value made to you and healthcare
organisations under the Association of the British Pharmaceutical
Industry (“ABPI”) Code of Practice for the Pharmaceutical
The legal basis for this processing are our legitimate interest in
maintaining and optimizing a professional relationship or connection
with you, performance of a contract with you or involving you,
compliance with a legal obligation and, where relevant, your consent.
You are not required by law or by a contract to provide your personal
data to AbbVie. However, in order to maintain our relationship with
you, AbbVie needs to process your personal data.
Sharing your personal data
AbbVie may share your personal data with others, from time to time,
in connection with the purposes described in this notice. In
particular, we may make your personal data available to:
- AbbVie Inc. as our parent
company as a data controller and other affiliates within the AbbVie
group (e.g. in the case of shared regional or global databases) and
companies with whom we may partner in connection with proposed or
actual AbbVie projects, such as shared research initiatives;
- our trusted third party service providers that supply goods or
services to AbbVie such as legal counsel, auditors and IT service
- our trusted third party service providers who
supply services on behalf of AbbVie (e.g. nurse support services) or
independently as a data controller;
- other trusted third
parties pursuant to a court order, to protect the interests of
AbbVie, or where otherwise required by law or legal process;
- actual or prospective purchasers of AbbVie businesses in
the event of a sale, merger or acquisition; and
- in respect
of transfers of value data, the ABPI Central Platform on
www.abpi.org.uk (as updated from time to time).
Sharing your personal data as described above may involve
transferring it to countries, including countries outside of the
EU/EEA, whose data protection and privacy laws may not be equivalent
to, or as protective as, those that exist in your country of
residence. To ensure an adequate level of data protection is
provided, AbbVie has entered into the AbbVie Inter-affiliate Data
Transfer Agreement with AbbVie Inc. and it affiliates, which
incorporates the EU model contract for data transfers to controllers,
which covers all personal data transfers between AbbVie affiliates
worldwide to ensure an adequate level of protection for any
transferred data. A copy of this agreement can be obtained by sending
an email to email@example.com.
Where AbbVie uses service providers that have access to personal
data, it requires such service providers to protect your data and to
process your personal data in accordance with our written instructions
and this data protection notice and for no other purpose. Any
transfers of personal data to third parties outside the EU will be
done in compliance with the international data transfer restrictions
that apply under EU data protection laws, including, where
appropriate, through the use of EU model contracts for data transfers
Securing and retaining your personal data
AbbVie will take appropriate technical and organisational security
measures to protect your personal data consistent with applicable
privacy and data security laws. When AbbVie retains a third-party
service provider, that provider will be carefully selected and
required to use appropriate measures in accordance with applicable law
to protect the confidentiality and security of personal data. AbbVie
retains your personal data in a manner consistent with our retention
policy and only for as long as we continue to have a relationship with
you, unless a longer retention period is required or permitted by law.
If you contact AbbVie regarding your patient’s experience in using
one of our products, we may use the information to comply with any
legal or regulatory obligation.
You may contact AbbVie to request access to personal data that we
process about you and that we correct inaccurate data and complete any
incomplete data. Please contact us if any of the details you have
provided change. In accordance with the conditions and requirements
of applicable law, you may object to our processing of your personal
data, restrict the processing of such data and request that we erase
personal data about you. We may need to discuss the basis of your
request as there may be circumstances where we are legally entitled to
continue processing your personal data or refuse your request.
In limited circumstances, you may have the right to receive some
personal data in structured, commonly used, machine-readable format
and / or request that we transmit that data to a third party where
this is technically feasible.
In cases where we are relying on your consent to process your
personal data, you have the right to change your mind and withdraw
your consent. Such withdrawal will not affect the lawfulness of the
processing prior to the consent withdrawal and it may affect our
ability to continue to provide the relevant services to you.
To exercise your rights, contact AbbVie’s EU Data Protection Officer
and/or submit your privacy inquiry please go to abbvie.com/contactus.html and select
“Privacy Inquiry” or via postal letter to Mainzer Straße 81, 65189
Wiesbaden, Germany (attention: EU DPO). If AbbVie will not be able to
provide the requested data or fulfil your request, you will be
provided with reasons for such decision. In addition, you are entitled
to lodge a complaint with your local data protection authority.
If you have also consented to direct marketing but no longer want to
receive any direct marketing via email, SMS/MMS, fax, and telephone,
you also need to withdraw your consent as explained in the message you
received or by contacting us at firstname.lastname@example.org.
To learn more about AbbVie’s privacy practices, please refer to our
general online privacy notice.
Changes to This Healthcare Professional Privacy Notice
We reserve the right to change this notice at any time (for example,
to comply with changes in laws or regulations, our practices,
procedures and organisational structures, requirements imposed or
recommended by supervisory authorities or otherwise). Changes to this
notice shall be applicable on the effective date of implementation.
Please refer to our website for the latest version of this notice. We
will also communicate any changes to you, where we are required to do so.
Governing Law and Jurisdiction
This notice is governed by the laws of England and subject to the
exclusive jurisdiction of the English courts.