ABBVIE ONLINE PRIVACY NOTICE
Effective Date: 17 April 2018
This Online Privacy Notice
(“Privacy Notice”) explains how AbbVie Ltd (“AbbVie”) handles
personal data that it collects and receives from users through forms,
websites, mobile sites, mobile applications, and other digital and
offline services and products controlled by AbbVie that refer to this
Privacy Notice (collectively, “AbbVie Services”).
This summary section provides a brief overview of our Privacy Notice. Please read the full Privacy Notice below for more detailed information.
AbbVie collects the following types of information through the AbbVie Services:
- Information you provide. Personal data and health data you provide when registering for AbbVie programmes and services, responding to questionnaires or surveys, or contacting AbbVie customer service
- Information collected automatically. Your IP address and non-identifying information about your use of AbbVie Services may be collected automatically using tracking technologies, such as cookies. Your website browser software can be set to reject all cookies; however, cookies can allow you to take advantage of some of the site’s essential features, which may not work if you reject cookies
- Information collected from other sources. We may combine information about you from AbbVie Services, information collected offline or from external parties.
AbbVie uses the information we collect for several purposes, mainly:
- To provide you with
AbbVie programme and services you request.
To customise and improve your experience on AbbVie Services.
- To generally improve our products and AbbVie Services and other internal business purposes.
AbbVie does not sell or disclose your personal data to any individual or organisation without your consent. AbbVie may disclose your personal data for the following purposes:
- To affiliates and third-party service providers to provide services and information on our sites, including online marketing and advertising, and to support our business operations. We require these parties to handle personal data in accordance with appropriate contractual privacy and security provisions and this Privacy Notice.
- To another company in connection with the sale or transfer of one of our product lines or divisions, which includes the services provided through one or more of the AbbVie Services.
- To governing regulatoryauthorities or as may otherwise be necessary for AbbVie to comply with a legal obligation or demand.
AbbVie maintains appropriate controls and technical and organisational security measures to protect and secure personal data, but when you share personal data online there is always some risk that an unauthorised third party could gain access to your information.
The transfer of personal data between AbbVie Ltd, its parent company AbbVie Inc. in the United States and other AbbVie affiliates is governed by the AbbVie Inter-Affiliate Data Transfer Agreement, which is based on the EU model contracts for data transfers to controllers.
Check this Privacy Notice regularly, as we may change or update portions of this Privacy Notice from time to time, subject to any applicable consent requirements. Any changes will be promptly posted to this page and accompanied by a new effective date at the top of this page.
ABBVIE ONLINE PRIVACY NOTICE
Effective date: 17 April 2018
This Online Privacy Notice (“Privacy Notice”) explains how AbbVie Ltd (“AbbVie”) handles personal data that it collects and receives from users through forms, websites, mobile sites, mobile applications, and other digital and offline services and products controlled by AbbVie that refer to this Privacy Notice (collectively, “AbbVie Services”).
Types of Information We Collect Online
The types of personal data that we may collect and receive while you use the AbbVie Services are described in this section and include both data that you provide to us and data that we collect automatically when you use the AbbVie Services.
For purposes of this Privacy Notice, “Personal Data” means
any data related to you as an identified or identifiable natural
person. Examples of Personal Data include name, address, telephone
number, and email address. When this data is combined with any data on
health or medical status, we refer to the resulting information as
“Health Data.” We collect your Health Data through AbbVie
Services only with your consent or if required by law.
Information You Provide
You do not have to register for a service or programme to receive much of the information available through AbbVie Services. However, some of our content is available only to registered or identified users and will require you to set up a profile or provide specific data about yourself in order to provide you the service.
Personal Data You Submit During Registration or in Response to Questionnaires
AbbVie collects Personal Data that you provide on AbbVie Services, for example, through an enrolment form in order to register for AbbVie programmes and services, if you have elected to receive information, or, if appropriate marketing in relation to our products, or to contact AbbVie customer service, or respond to AbbVie questionnaires or surveys. This could include:
- Contact data such as your address, phone number, or email address
- Registration data such as your username and password
- Health-related, insurance and demographic data, subject to your consent, in the context of a patient support programme, survey or questionnaire
- Remuneration data when you provide a service to AbbVie in your capacity as a healthcare professional
- Employment, education and other background data when you inquire about employment with AbbVie
- Professional, clinical practice and educational data when you participate in an AbbVie sponsored program, research or survey in your capacity as a healthcare professional
Personal Data You Submit During Other Interactions with AbbVie
You may contact AbbVie to ask questions, discuss your concerns, or report issues regarding our products. If you communicate with or request information from AbbVie, you may be prompted to provide your contact information as well as any Health-related and/or Personal Data that is relevant to your request.
Data That May Be Collected Automatically
When you use AbbVie Services, we also may collect certain usage and device data automatically as described below.
We may record the Internet Protocol (“IP”) address of your computer or other electronic device when you visit the AbbVie Services. An IP address identifies the electronic device you use to access the Sites, which allows us to maintain communication with your computer as you move about AbbVie Services and to customise content.
Cookies and Other Tracking Technologies
We also collect information about your use of AbbVie Services through tracking technologies such as cookies and web beacons. A “cookie” is a unique numeric code that is transferred to your computer to track your interests and preferences and to recognise you as a return visitor. A “Web beacon” is a transparent graphic image placed on a Web site, e-mail or advertisement that enables the monitoring of things such as user activity and site traffic. These technologies help remember your preferences and allow us to bring you the content and features that are likely to be of greatest interest to you on the basis of “clickstream” data that shows your previous activities on AbbVie Services.
We use third parties to perform site analytics tracking such as Google Analytics and/or Adobe Analytics. If you do not want your data used by third parties to perform site analytics, you can install the relevant opt-out browser add-on which you can find on the third party opt-out page. To learn more about cookies and other tracking technologies, including how to disable them, please visit http://youronlinechoices.eu/. Please note that some cookies are essential to the functioning of our websites and deleting or disabling them will reduce the sites' functionality.
Some AbbVie Services are available either as mobile applications or mobile sites that you can use on your mobile device. If you use a mobile device to access and use AbbVie Services, we may collect the following mobile-specific data in addition to the other data described above: device or advertising ID, device type, hardware type, media access control (“MAC”) address, international mobile equipment identity (“IMEI”), the version of your mobile operating system, the platform used to access or download the AbbVie Service (e.g., Apple, Google,Amazon, Windows), location data and usage data about your device and your use of the AbbVie Services.
Data Collected from Other Sources
How We Use Your Data
We use your Personal Data to provide you the services you request,
communicate with you, improve your experience on the AbbVie Services,
generally improve our products and services and for other internal
business purposes, as described in more detail below.
Providing Programmes and Services You Request
If you choose to register for one of our services, we use the Personal Data that you provide through AbbVie Services to respond to your questions, provide you the services you request, offer an optimal customer experience, to perform our contractual obligations and/or on the basis of your consent.
You may also choose to receive marketing information from AbbVie, such as offers regarding AbbVie’s products (if appropriate) or services, invitations to participate in surveys about our products (if appropriate), or other notifications and events. In such cases, we will use your Personal Data to send you marketing information. You can opt out from receiving marketing information in the manner indicated in the relevant marketing message.
Customised User Experiences
Business and Product Improvement
In order to discover new facts that could help AbbVie better understand customer needs and help improve, develop, and evaluate product services, materials, programmes, and treatments, AbbVie analyses the information that you have provided for it's legitimate interests in business and product improvement.
Service Analytics and Improvement
We may use the information that you provide and the information we collect automatically about your use of the AbbVie Services to monitor user traffic patterns and preferences for our legitimate business interests of improvement, analytics and optimisation of the AbbVie Services.
Data Use and Retention
When We Share Your Information With Third Parties
We only share your Personal Data with third parties as described below. We do not sell or rent Personal Data to third parties for their own marketing purposes.
Third-Party Advertising and Online Behavioural Advertising
If you are a healthcare professional and in accordance with the ABPI
Code, you may be provided with online advertisements of AbbVie
products and services on third-party websites and mobile services that
are tailored to you, for example, on the basis of information that you
provide to AbbVie or a third-party website you are visiting, or of
your browsing activity, purchases, or interests. These types of
tailored online advertisements may come through several sources,
as the following:
- We may share with our advertising service providers your non-identifying information that we have obtained from cookies and other tracking technologies on our AbbVie Services.
- Some AbbVie Services participate in online
behavioural advertising (this is also sometimes called re-target
advertising or interest-based advertising). Our advertising network
third-party sites to collect information about your activities in
order to provide you with online advertisements that are based on
Affiliates, Vendors and Suppliers
We have relationships with various vendors and suppliers, including
our affiliated companies, who help us operate our business and for
whom it may be necessary to have access to your Personal Data in the
course of providing services to AbbVie. We will not authorise these
parties to use your Personal Data for any purpose that is not related
to AbbVie’s business operation, and we require them to handle your
Personal Data collected through the AbbVie Services in accordance with
appropriate contractual privacy and security provisions and this
We may partner with other companies to provide you with content or services on a joint or “co-branded” basis. At a co‑branded site, you will see both the AbbVie logo and the logo of the co-branding partner displayed on your screen. To access the services available on a co-branded site, you may have to complete a new online registration form, and this registration information may be shared with AbbVie’s co-branding partners. You should read the individual privacy policies of our co-branding partners, as they may differ in some respects from ours. Reading these policies will help you to make an informed decision about whether to provide your information to a given site.
If you contact AbbVie regarding your experience in using one of our
products, we may use the information that you provide in submitting
reports to industry regulators and as otherwise required of us by law.
We also may use the information to contact you and your healthcare
professional if you have consented to follow up regarding an
unexpected event involving the use of our product.
Legal Rights and Obligations
In certain limited circumstances, AbbVie may need to disclose your
Personal Data in order to comply with a legal obligation or demand,
such as to comply with reporting obligations to our governing
regulatory authorities regarding the safety of our pharmaceutical
products, or in connection with the sale or transfer of one of our
product lines or divisions, which includes the services provided
through one or more of the AbbVie Services. In such instances, we
take measures to protect your Personal Data to the extent possible. We also reserve the right to use Personal Data to investigate and prosecute users who violate our rules or who engage in behaviour that is illegal or harmful to others or to others’ property.
Privacy of Children
AbbVie does not knowingly collect or use any Personal Data directly
from children on AbbVie Services. We do not knowingly allow children
to order our products, to communicate with us, or to use any of our
online services. If you are a parent and become aware that your child
has provided us with information, please contact us using one of the
methods specified below, and we will work with you to address this
Your Privacy Choices
You may contact us at any time if you have questions about this Privacy Notice or the Personal Data we collect about you. Under applicable data protection law, you may be entitled to request access to and/or rectify, block, or delete your Personal Data, transmission to another controller, withdraw your consent at any time (this does not affect the lawfulness of previous data processing activities), or object to any use of Personal Data. If AbbVie will not be able to provide the requested information or make the change you request, you will be provided with reasons for such decision. Under local law you are also entitled to lodge a complaint with your local data protection authority. Please submit your privacy inquiries here.
Data over the Internet, especially your health-related information. AbbVie cannot guarantee that unauthorised third parties will not gain access to your Personal Data; therefore, when submitting Personal Data to AbbVie Services, you must weigh both the benefits and the risks.
Links to Third-Party Sites and Social Media Plug-ins
This Privacy Notice does not apply to AbbVie Services that do not
link to this Privacy Notice, or to third-party Web sites to which
AbbVie Services may link. AbbVie Services may use social media
plug-ins (e.g., the Facebook “Like” button, “Share to Twitter” button)
to enable you to easily share information with others. When you visit
AbbVie Services, the operator of the social plug-in can place a cookie
on your computer or other electronic device that enables that operator
to recognise individuals who have previously visited our Site. If you
are logged into the social media web site (e.g., Facebook, Twitter)
while browsing on our AbbVie Service, the social media plug-in allows
that social media web site to receive information that you have
visited our AbbVie Service. The social media plug-in also allows the
social media web site to share information about your activities on
our AbbVie Service with other users of their social media web site.
These sharing settings are managed by the social media web site and
Accessing Our Sites Globally
This site is owned and operated by AbbVie Ltd, but the information
you provide will be accessible to our affiliates, vendors, and
suppliers in other countries, and if you are visiting this site from a
country outside your country, your communication with us will
necessarily result in the transfer of information across international
borders. Personal Data may be transferred to our parent company,
AbbVie Inc., in the United States, or other AbbVie affiliates,
territories that may not provide a level of protection to Personal
Data equivalent to that provided by your home country. We have
concluded the AbbVie Inter-affiliate Data Transfer Agreement with
AbbVie Inc., which is based on the EU model contract for data
transfers to controllers and covers all personal data transfers
between AbbVie affiliates worldwide to ensure the adequate protection
of your Personal Data. A copy can be obtained by sending an email to
Any transfers of personal data to third parties outside the EEA will
be done in compliance with the international data transfer
restrictions that apply under EU data protection laws, including,
where appropriate, through the use of EU model contracts for data
Changes to our Privacy Notice
We will only use Personal Data in the manner described in the Privacy Notice in effect when the information was collected from you or as authorised by you. However, and subject to any applicable consent requirements, or if required by law, we reserve the right to change the terms of this Privacy Notice at any time. Any changes to this Privacy Notice will be reflected on this page with a new effective date. AbbVie encourages you to review this Privacy Notice regularly for any changes. Any Personal Data collected upon your continued use of AbbVie Services will be handled in accordance with the currently posted Privacy Notice.
ABBVIE UK SOCIAL MEDIA COMMUNITY GUIDELINES
Welcome to AbbVie UK’s online community, managed by AbbVie’s communications team. We use this community to share content specific to AbbVie UK projects.
We welcome the opportunity to hear from you on any of our social media channels (Twitter and YouTube). When we see mentions of and replies to @abbvieUK we ask that you follow these Community Guidelines to ensure that we provide you with the best experience.
Please remember that we work in a highly regulated industry with unique legal considerations. We are not allowed to engage in sensitive topics or discussions about our products, other companies’ products or treatment options. These discussions are best held in private with a health care professional.
Because of these regulations, discussions need to be on-topic and constructive. For this reason, we may not be able to respond to mentions or replies that:
- Name our or other companies’ products
- Offer health or medical advice
- Include profanity, defamatory, libelous, offensive, abusive, discriminatory or demeaning content, including images, videos and links
- Are disparaging, threatening, condone violence or illegal behaviour
- Contain personal information, like the names of individuals, email addresses, phone numbers, personal photos or videos
- Contain proprietary, confidential, sensitive or non-public information
- Violate copyright or intellectual property
- Are commercial in nature with an intent to sell products and services, or recruit fans and followers to other social communities
- Contain information that is false, inaccurate or misleading
- Are excessively repetitive and/or disruptive to the community (SPAM)
- Violate any
AbbVie UK Sponsored Social Media Platform Terms. Please click below
to read each platform’s Terms and Conditions.
Please be aware that followers who violate the above rules may be blocked from AbbVie UK’s social media channels, meaning the user would no longer be able to follow our news, comment on or share our posts.
Medical Side Effects
If you believe you have experienced any medical side effects from an AbbVie UK product, please consult your physician, pharmacist or other healthcare professional immediately. Adverse events should always be reported. Reporting forms and information can be found at www.mhra.gov.uk/yellowcard. Adverse events should also be reported to AbbVie UK on email@example.com.
We suggest you avoid sharing specific information concerning your
personal health on social media sites, and the Internet in general.
Should you, however, decide to send us a private message in order to
detail any side effects, we may need to contact you for more
information, in which case we may request your name, email address
and/or a phone number.
Using and storing personal identifying information
AbbVie UK will not disclose or share personal identifying information on its social media channels unless we have obtained proper consents. We do not store or use your unique ID, email or other personal identifying information. However, in the case of reporting an adverse event or product complaint, we will need to store and use personal identifying information, such as your name, location, health-related information or similar, in accordance with applicable laws. This information is required to be submitted to the AbbVie UK Pharmacovigilance and Patient Safety department and/or regulatory authorities. We are also required to store your personal identifying information for auditing purposes.
In some instances AbbVie UK may choose to use third-party service providers to help us manage comments and messages, which means that they too would have access to any personal identifying information you share with us. Such third-party service providers are contractually bound and trained to ensure an adequate protection and security of your personal identifying information.
Please note that social media platforms that you contact us through will also have access to information you share with us. For more details please refer to:
PRIVACY NOTICE FOR ABBVIE CARE PROGRAMMES
This privacy statement applies to the use of your personal data by
AbbVie UK and its service providers (hereafter “we” or “us”) in the
context of the AbbVie Care Programme (the “Programme”). We will
process your personal data in accordance with UK data protection laws.
The terms used in this Privacy Statement have the same meaning as
defined in UK data protection laws.
Types of personal data that may be processed and the purposes for processing your data
We may process the following types of data about you: name, address, phone number, other contact details, data regarding the use of your service and health-related data. We may process your personal data for the following purposes:
- programme administration
- delivery of products and services and associated care services
- tailoring the services to youcontacting your healthcare professional and providing them with how you are getting on with taking your medicine as prescribed by the services providers or AbbVie
- reminding you to take your medicine as prescribed and supplying you information on changes in service provision
- collecting your feedback and survey
Disclosures to third parties
AbbVie requires its service providers to process your personal data in accordance with this data protection notice and for no other purpose. AbbVie will not provide your personal data to any other third party without your permission unless required by law. Any personal data you provide during the AbbVie Care Programme will be retained for as long as you are on the AbbVie Care Programme.
AbbVie will provide metrics and analytical information to its parent company AbbVie Inc. regarding how the support programme is working. This information does not identify you individually.
Finally, AbbVie may also use anonymised data gathered through the
AbbVie Care Programme in research and publications to help future
patients just like you, including engagement with the NHS.
Protection and deletion of personal data
We have implemented appropriate technical and organizational security
measures to protect your personal against accidental or unlawful
destruction or accidental loss, alteration, unauthorized disclosure or
access. Your personal data will be kept for the duration of your
participation in the Program and will thereafter be deleted, unless
otherwise required by law.
Updates to this Privacy Statement
We reserve the right to change the terms of this Privacy Statement
at any time, subject to any applicable consent requirements. Any
changes to this Privacy Statement will be reflected on this page
with a new effective date. AbbVie encourages you to review this
Privacy Statement regularly for any changes.
How to contact us
You may contact us at any time to withdraw consent for the use of your personal data for the purposes described above or for any of the AbbVie Care services by contacting the service provider that enrolled you into the Programme. Please find the respective contact details below.
You may also request access to the personal data stored about you,
correction of any mistakes, or restriction or deletion of your
personal data by contacting the service provider that enrolled you
into the Programme. Please find the respective contact details below.
Note that if you request restriction or deletion of your personal
data, you may no longer be able to participate in the Programme or
parts of it.
Healthcare at Home, telephone 0333 103 9699
Lloyds Pharmacy Clinical Homecare, telephone 0345 263 6123
Alcura, telephone 0800 9800686 or 01604 433515
Harte Hanks, telephone 0800 988 6356
Ashfield Healthcare, telephone 01530 562300
PRIVACY NOTICE FOR HEALTHCARE PROFESSIONALS
AbbVie Ltd (”AbbVie”) is a biopharma company which develops and markets pharmaceutical products and delivers patient oriented solutions. AbbVie is part of a global group, focused on developing leading treatments and innovations worldwide. At AbbVie, we take great care in processing personal data in compliance with applicable laws. We only collect and use the information necessary to achieve the purpose described below. The personal data controller is AbbVie (enterprise number 8004972) whose registered office is at AbbVie House, Vanwall Business Park, Vanwall Road, Maidenhead, Berkshire, SL6 4UB.
Personal data that we collect about you and why
We may collect information about you from a variety of sources, including directly from you and from: publicly available sources; CVs and resumes; online and other databases and websites; and other documents or forms that you provide in order to participate in AbbVie-sponsored or supported initiatives, such as AbbVie-sponsored clinical research and development activities, or in other contexts.
AbbVie may collect and use some or all of the following categories of personal data for the purpose described below:
- Personal details such as your name, age, gender and contact details
- Professional details such as your place of practice, job title, the medical field in which you are active, your professional qualifications and scientific activities (such as previous clinical trial experience, and participation in past or pending research studies with AbbVie and other companies), publication of academic or scientific research and articles, and membership in associations and boards
- Financial details such as payment-related information, including tax identification number
- Details of interactions with us, such as what kind of meetings we have held, topics discussed, your knowledge of and questions you have had on our business and products, what kind of material we have displayed to you and any feedback that you have provided, as well as your opinions and routines on prescribing, routines regarding your patients and diagnosis, and similar information
We process this information in our customer databases for the
purpose of managing our relationship with you, including planning
potential collaboration, contact, and helping ensure that we provide
you with information that is relevant given your expertise, interests
and preferences. The legal basis for this processing is our
legitimate interest in maintaining a relationship with you.
Sharing your personal data
AbbVie may share your personal data with others, from time to time, in connection with the purpose described in this notice. In particular, we may make your personal data available to:
- Other companies within the AbbVie group and companies with whom we may partner in connection with proposed or actual AbbVie projects
- Third party companies that supply goods or services to AbbVie such as legal counsel, auditors and IT service suppliers
- Other third parties pursuant to a court order, to protect the interests of AbbVie, or where otherwise required by law or legal process
- Actual or prospective purchasers of AbbVie businesses in the event of a sale, merger or acquisition.
Sharing your personal data as described above may involve transferring it to countries, including countries outside of the EU/EEA, whose data protection and privacy laws may not be equivalent to, or as protective as, those that exist in your country of residence. To ensure an adequate level of data protection is provided, AbbVie has entered into an Inter-affiliate Data Transfer Agreement with AbbVie Inc. and it affiliates. The AbbVie Inter-affiliate Data Transfer Agreement incorporates the EU model contract for data transfers to controllers, which covers all personal data transfers between AbbVie affiliates worldwide to ensure an adequate level of protection for any transferred data. A copy of this agreement can be obtained by sending an email to firstname.lastname@example.org.
Where AbbVie uses service providers that have access to personal data, it requires such service providers to protect those data and to process your personal data in accordance with this data protection notice and for no other purpose.
Securing and retaining your personal data
AbbVie will take appropriate technical and organisational security measures to protect your personal data consistent with applicable privacy and data security laws. When AbbVie retains a third-party service provider, that provider will be carefully selected and required to use appropriate measures to protect the confidentiality and security of personal data.
AbbVie retains your personal data only for as long as we continue to
have a relationship with you, unless a longer retention period is
required or permitted by law.
You may contact AbbVie to request access to personal data that we process about you and that we correct inaccurate data and complete any incomplete data. In accordance with the conditions and requirements of applicable law, you may object to our processing your personal data and request that we erase personal data about you, restrict processing of such data, and transmit your personal data to you or another data controller.
Should you wish to exercise these rights or if you have any
questions regarding this notice or prefer that AbbVie not contact you
again, please let AbbVie know by contacting us at email@example.com. You may lodge a
complaint with a supervisory authority if you consider that our
processing of your personal data infringes applicable law.